- National Geographic & Hospitality Sales and Marketing Association International (HSMAI) Adrian Awards (2018) – Terranea Resort named the Platinum Award recipient and Leader in Sustainable Tourism
- Travel Weekly Magellan Awards (2018) – Terranea Resort awarded Overall-Eco-Friendly “Green” Resort/Hotel
- Haute Living (2016) – Terranea selected as #1 of the Top 5 Fabulous Eco-Friendly Hotels in Los Angeles
- California Hotel & Lodging Association (2016, 2012) Stars of the Industry – Terranea Resort awarded for Good Earthkeeping
- South Bay Business Environmental Coalition – SoCal Environmental Excellence Development (SEED) Awards (2013) – Terranea Resort awarded for Environmental Leadership
- South Bay Business Environmental Coalition 5th Annual SoCal Environmental Excellence Development (SEED) Awards (2012) – Terranea Resort awarded the Pollution Prevention Award
- Organic Spa (May 2011) – Terranea Resort named a Great Green Getaway
- CBS LA (March 2011) – Terranea Resort named one of the Best Eco Friendly Hotels in Los Angeles
- Calgary Herald (2019) – Terranea Resort named “the ultimate eco-luxury indulgence”
- Budget Travel (2017) – Terranea Resort named among the Top 14 Green & Gorgeous Eco-Friendly Hotels
- Coastal Connections Awards (2016) – The Bay Foundation honored Terranea Resort for its ecological initiatives to reduce pollution to the ocean and restore the coastal bluffs
- South Bay Business Environmental Coalition SEED Award (2016) – Terranea Resort named a finalist for Environmental Leadership
- Spafinder Wellness 365 (2016) Wellness Travel Awards Finalist for Best Eco-Friendly & Sustainable Property
- Oryx Qatar Airways, in-flight magazine (2016) – Terranea Resort named a top eco-friendly family resort
- CBS LA (2015) – Terranea Resort named one of the Best Eco-Friendly Getaways in Los Angeles
Terranea Resort retains the essence of the unspoiled beauty of California’s coast, meticulously designed with the utmost reverence for its native environment. Guided by the philosophy of ecological sustainability, the resort’s aesthetic embraces a continuous interplay with nature and the coastal habitat of the Pacific Ocean. Every effort has been made to protect and steward this unique environment on the Palos Verdes Peninsula, preserving one of Southern California’s most scenic and coveted coastlines for future generations.
Terranea is dedicated to protecting the valuable coastal resources that define the Palos Verdes Peninsula and make this singular destination one of the most valued natural locations in the world. Since its inception, Terranea has remained committed to minimizing its environmental footprint by integrating transparent eco-friendly practices throughout the resort, including—but not limited to—those that protect open space, improve wildlife habitats, and enhance local water quality. Today, Terranea occupies only one-quarter of its 102-acre site, allowing guests to enjoy more than 75 acres of natural landscape.
Additional environmentally friendly measures supported at the resort:
- Terranea Resort continues to expand its commitment to sustainability and green practices by including food waste recycling, supporting the resort’s “20/20/20” goal, a pledge to reduce energy and water usage by 20% and send only 20% of its total waste to the landfill, all by the year 2020.
- The resort collaborates with Chefs to End Hunger, a non-profit organization that redistributes prepared food that would normally go to waste in hotels, restaurants, and other foodservice operations to local food agencies serving meals to those in need. Terranea regularly donates its safely chilled and unserved surplus food to the cause. In 2018, the resort donated more than 7,800 pounds of food through this program.
- Terranea provides bins for recycling glass, paper, plastic, and aluminum and regularly educates staff on how to properly utilize these resources through its Green Team: a dedicated volunteer team of engaged employees who support new and innovative ways to enhance Terranea’s eco-commitment.
- Terranea donates partially consumed, wholly usable toiletries left in guestrooms to the Midnight Mission in downtown Los Angeles. In one month alone, this can amount to over 380 pounds of toiletries diverted from the landfill and sent to those in need. In 2018, over 3,700 pounds of toiletries were donated.
- No land was removed from the area during the development of Terranea. Instead, existing structural and raw materials were recycled in the site preparation, including more than 65,000 tons of onsite stone quarried, crushed, and utilized under roads and walkways.
- Approximately 45 mature trees, legacies of Marineland of the Pacific dating over 50 years old, were carefully boxed and preserved during construction and then replanted throughout the site as a tribute to the area’s history.
- Terranea employs natural irrigation and water treatment through a series of wet ponds and vegetated wetland channels called bioswales. These wetlands enhance water quality while serving as a habitat for native avian species. First flush rainfall collection systems called Storm Filters also reduce and treat the runoff of pollutants.
- The resort’s native plant palette features coastal species indigenous to Palos Verdes and the Channel Islands. The development team worked diligently to restore, protect, and preserve the ecological balance of the area by replacing non-native plants with indigenous ones locally cultivated and grown by the Palos Verdes Land Conservancy to reinforce biodiversity. Pesticides and fertilizers are limited to those which are either organic in nature or pose no residual effect on the environment.
- All four sparkling resort pools boast saltwater treatment in lieu of a fully chlorinated system, a process both environmentally friendly and healthier for pool users.
- Terranea’s sustainable growing philosophy incorporates seasonal dining menus that feature local ingredients and organic, freshly picked produce and herbs from the Chef’s Garden and the resort’s nearby garden plot. In 2017, the resort introduced chickens to its farm, allowing the culinary staff to harvest eggs on-site.
Terranea Resort encourages guests to explore its unique ecology and embrace environmentally friendly practices through a variety of conservation programs, as well as exciting and educational activities.
More than 14 acres of wildlife habitat surrounding the resort make it easy to observe the local fauna at Terranea. The resort offers many opportunities to view a range of wildlife in their natural environs, from tracking whale migrations to spotting the endangered El Segundo Blue Butterfly, and more.
- Naturalist-led tours guide visitors along the resort’s extensive walking, hiking, and bird watching footpaths along the scenic Discovery Trail, part of the Palos Verdes Peninsula trail system.The tours help further the awareness of the land’s ecology, educating guests on the resort’s coastal flora and fauna, such as the California crabapple, a rare species that grows only on the Peninsula and Catalina Island.
- California Blue and Pacific Gray whales migrate through the waters just 50 yards offshore, within view of Terranea nearly year-round.
- The Experience Concierge specializes in unforgettable indigenous recreational excursions, ranging from ocean kayaking, to tide pool treks through diverse marine habitat at the Terranea Beach Cove, and even falconry.
- For guest enjoyment and in support of the local community, several telescopes are set along Terranea’s coastal bluffs, to view the whales, sea lions, and dolphins constantly present offshore. Proceeds from the coin-operated telescopes support area non-profit environmental organizations: The Palos Verdes Land Conservancy, Marine Mammal Care Center, and Algalita Marine Research Foundation.
Understanding that protecting natural resources and reducing waste requires the participation of many, Terranea is committed to innovative solutions that help inspire guests and develop a greater degree of environmental stewardship.
Additional green measures:
- Hybrid and low-emission vehicles are used on-site to reduce carbon emissions and carpool programs are encouraged for resort staff.
- Dimmers, motion detectors, low-voltage devices, and fluorescent bulbs are utilized to reduce total lighting energy consumption.
- Terranea’s golf tees are completely biodegradable.
- Guestrooms offer voluntary reuse program for linens and towels.
- Plastic straws were replaced with paper straws in 2017, and no balloons are allowed on property.
The Iconic Southern California Resort Additionally Received Recognition for Its Superior Environmental Management Practices and Exceptional Female Leadership in the Hospitality Industry
(L: President Terri A. Haack, Director of Housekeeping Liza Acosta, and Sustainability Leader Lauren Bergloff; R: CHLA Stars of the Industry logo)
(RANCHO PALOS VERDES, CA; December 5, 2019) – The California Hotel & Lodging Association (CHLA) awarded Terranea Resort its prestigious “Community Service Award” at this year’s Stars of the Industry celebration, a recognition honoring hotel properties that demonstrate outstanding responsiveness to their local community. At large, the annual celebration recognizes lodging employees and properties that “best embody the quality service standards of the industry.” CHLA further recognized Terranea Resort and its associates in multiple categories, including naming Director of Housekeeping Liza Acosta as a finalist for the “WIL Connect Leader of the Year Award” and nominating the hotel for its green-minded “Good Earthkeeping Award.”
“It is an honor to be recognized by our industry peers for the commitment we make to act as meaningful advocates for our community and associates,” says Terranea Resort President Terri A. Haack. “I am beyond proud of my team, for associates like Liza, who acts with integrity and empowering those around her every day, and Sustainability Leader Lauren Bergloff, who has championed efforts to minimize the resort’s environmental footprint and continues to lead initiatives like our ‘20/20/20’ commitment to reduce energy and water use and overall waste.”
Celebrating its milestone 10th anniversary this year, Terranea Resort remains committed to the philanthropic ethos on which it was founded: to preserve the natural, cultural, and historical integrity of its environment and act as advocates for the local community and its associates. This is evident through the many charitable efforts at the forefront of Terranea’s programming, including but not limited to their robust support of Chefs to End Hunger, The Midnight Mission, Palos Verdes Peninsula Land Conservancy, Toys for Tots, Children’s Hospital Los Angeles, The Peninsula Education Foundation, Habitat for Humanity, and Rainbow Services.
Terranea Vows to Continue to Defend Against UniteHere’s Predatory Tactics
(RANCHO PALOS VERDES, CA; November 6, 2019) –Terranea Resort said today that it would continue to defend its associates against the predatory tactics of UniteHere Local 11 after Rancho Palos Verdes voters defeated a measure sponsored by the union that called for protections and provisions the Resort already provides and others that would have hurt the very employees it purports to want to help. Voters overwhelmingly defeated Measure B by a vote of 6,113 (78%) to 1,712 (22%) in the Tuesday election.
“We are grateful to our Rancho Palos Verdes residents, community leaders, and Terranea associates for their ongoing support and for voting ‘No’ on Measure B,” said Terri A. Haack, President of Terranea. “The successful defeat of this measure is recognition that residents of Rancho Palos Verdes have seen through and repudiated UniteHere’s misinformation campaign and understand the union’s true agenda was to pressure Terranea to forfeit its employees’ right to vote if they want to unionize.”
The union sponsored Measure B after failing to organize Terranea employees despite a two-year smear campaign of bullying tactics and reputational slander. The smear campaign continues despite Terranea employees’ rejection of the union. UniteHere has continued to harass employees, resort partners and customers in an effort to pressure Terranea to sacrifice its employees’ democratic right to vote. Terranea invited the union to hold a secret ballot election in January 2018 after it was targeted by the union, but UniteHere said no.
Proposed by a UniteHere committee called the South Bay Women’s Project, Measure B would have hurt hotel workers rather than protect them. Housekeepers would have lost overtime they voluntarily chose to earn. The measure also would have placed burdens on Rancho Palos Verdes hospitality businesses resulting in reduced city tax revenues that fund public safety and public works. Measure B also mandated panic buttons for hospitality staff, a $15.00 minimum wage and employer-paid transportation for employees commuting to and from work. Ironically, unionized employers could be exempt from these requirements.
But changing the city code was not necessary to achieve much of Measure B’s goals: State-of-the-art panic buttons already exist at Terranea and an emergency notification system has been in place since the resort opened 10 years ago. Employees already earn far more than $15.00 an hour. Free employee transportation to and from work is unheard of in any industry and would result in an expense that would have unduly affected residents.
“Measure B would not have protected workers,” Haack said. “The real purpose was to pressure Terranea to agree to give up our employees’ freedom of choice so that UniteHere could collect $1 million a year in union dues from our associates. We will not be bullied into forfeiting our employees’ right to vote on whether they want union representation.”
The City Council and all five candidates opposed Measure B, viewing it as unnecessary, bad for business, bad for the taxpayer and contrary to local control that has been a cornerstone of Rancho Palos Verdes life.
“We congratulate the newly elected City Council and thank the Palos Verdes Peninsula Chamber and Rancho Palos Verdes City Council for their support,” Haack added. “Additionally, we thank the League of Women Voters for hosting the informational forum for the residents. We look forward to continuing to serve as your community partner and delivering extraordinary experiences for both our guests and Terranea associates as we move into the next decade.”
Terranea Resort joins American Hotel & Lodging Association 5-Star Promise Initiative
(RANCHO PALOS VERDES, CA; October 9, 2019) – Terranea, Los Angeles’ premier oceanfront luxury resort, continuing its commitment to ensuring the safety and security of its associates, announced today that it is the first — and only — independent hotel signatory to the American Hotel & Lodging Association’s 5-Star Promise initiative. Launched in the Fall of 2018, the 5-Star Promise commits hotel management companies to developing enhanced policies, conducting training programs, and using external resources to help prevent and address sexual harassment, assault, and employee safety. The initiative also includes a pledge to implement advanced Employee Safety Devices (ESDs) by the end of 2020.
Terranea’s Personal Protection Alarm (PPA) System, developed in partnership with Kinetic Global, consists of a wearable button that, when pressed three times, activates an electronic alarm that sends information on the employee’s location to the Security Control Room as well as the iPhones held by the Safety & Security Team. The movements of the employee are updated in real time on all devices while the system simultaneously tracks the response and movements of those personnel answering the alert. The PPA tool uses the most advanced technology on the market. Terranea’s installation of the system is the most extensive to date in California.
“We are committed to the protection and security of our guests and associates and believe periodic evaluations such as these reinforce our goal to be safety-centric and a pacesetter in the area of workplace security,” said Terri A. Haack, president of Terranea. “Care and concern for associates, guests, and the environment have always been central to our core values of sustainable service excellence. These values have translated into our exceptional safety record and retention rate, a high percentage of return visitors to the resort, and a thriving ecosystem on the Palos Verdes Peninsula a decade after our opening.”
Terranea has taken additional initiatives to further enhance operations, culture, and associate safety. This includes an independent assessment of its safety and security programs, as well as training seminars by outside experts on sexual harassment, self-defense, and human trafficking recognition and deterrence. Even before installing the new Personal Protection Alarm (PPA) system, an independent audit of Terranea earlier this year conducted by the California Tourism Safety & Security Association commended the resort for superior security operation and an exceptional workplace culture of safety and trust.
Over the last year, Terranea conducted a comprehensive assessment of emerging PPA technologies in an effort to further enhance associate safety. This comparative analysis examined competing options, with an emphasis on finding the tool best-suited to an expansive coastal resort like Terranea. On October 7, 2019, the cutting-edge PPA system became operational at Terranea, more than one year ahead of the 5-Star Promise schedule.
“We’re proud of the hotel industry’s efforts and are encouraged to see our industry come together in an unprecedented way to make our employees feel safer at work. Hotels have been investing in employee and guest safety for decades, working with experts to continuously update protocols and procedures that keep both employees and guests safe,” said Katherine Lugar, president and CEO of AHLA. “Safety is a never-ending challenge, and the hotel industry is highly committed to be part of the solution. Protecting our employees—as well the millions of guests who stay in American hotel rooms each day—is critically important to our industry.”
About American Hotel & Lodging Association
Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AHLA) is the sole national association representing all segments of the U.S. lodging industry. Headquartered in Washington, D.C., AHLA focuses on strategic advocacy, communications support and educational resources for an industry that supports 8 million jobs. Learn more at www.ahla.com.
About Terranea Resort
Located on the Palos Verdes Peninsula, Terranea is the premier oceanfront resort in Southern California with 102 acres of unparalleled Pacific Ocean views on the Los Angeles coast. Terranea opened its doors in June 2009 and proudly celebrates a milestone 10th anniversary in 2019: 10 years of service and memorable guest experiences in this scenic Southern California enclave. The resort also offers world-class accommodations that range from hotel suites to bungalows, oceanfront casitas, and luxurious villas, which are also available for purchase as seaside second homes through Terranea Real Estate.