Terranea Resort announced today the results of an independent audit of its safety and security programs conducted by the California Tourism Safety & Security Association (CTSSA).
The analysis examined Terranea’s security operations, safety records and processes and benchmarked these against industry norms and best practices. The assessment team also conducted surveys of Terranea associates to gauge perceptions of workplace culture and safety assurance.
The findings affirmed both the conforming and exceptional components and characteristics of the resort’s safety and security program. “The security operation is among the best we have evaluated at an expansive, multi-faceted hotel of this size, and the associate surveys reflect an exceptionally strong culture of safety and trust within this organization,” the executive summary of the CTSSA’s report noted.
The Association is a volunteer collaboration of experienced working professionals from the law enforcement, security, safety, and tourism sectors who exchange information on related trends and conduct training programs aimed at enhancing safety and security at visitor venues. The four-member team that conducted the assessment at Terranea have a collective 102 years of professional experience in tourism-related crime, hospitality security, workplace safety, and self-defense for women.
“We are committed to the protection and security of our guests and associates and believe periodic evaluations such as these reinforce our goal to be safety-centric and a pacesetter in the area of workplace security,” said Terri A. Haack, president of Terranea. “Care and concern for associates, guests, and the environment have always been central to our core values of sustainable service excellence. These values have translated into our exceptional safety record and retention rate, a high percentage of return visitors to the resort, and a thriving ecosystem on the Palos Verdes Peninsula a decade after our opening.”
In addition to the assessment of existing systems, the CTSSA team provided new, cutting edge ways the resort’s programs could be enhanced for the benefit of associates and guests. The growing number of cyber-crimes impacting guests, the continued growth of social media and its impact on the workplace, and am unprecedented rise in the incidents of catastrophic workplace violence are emblematic of the constantly evolving safety and security challenges the industry confronts. To that end, Terranea, as the next phase of its collaboration with CTSSA, has invited members of the assessment team to work with the resort on ways to maximize the use of technology advancements and to enhance training programs to ensure the security operation remains at the industry’s forefront.